Return & Refund Policy

Thank you for shopping at TrendaMAX.com. Your satisfaction is our priority, and we aim to ensure a smooth and secure shopping experience. Please read our refund and return policy carefully.

1. Return & Refund Eligibility

We offer refunds, returns, or reshipments in the following situations:

  • Damaged Products: The product received is visibly broken or defective.

  • Incorrect Items: The product received does not match your order.

  • Missing Items: Some items from your order were not included in the package.

  • Delayed Delivery: The order does not arrive within 30 business days.

All requests must be submitted within 7 to 14 calendar days after receiving the order. Supporting evidence such as photos or videos must be provided.

2. What Is Not Covered

Refunds or returns will not be accepted for:

  • Orders with an incorrect delivery address provided by the customer.

  • Delivery delays due to customs or local authorities.

  • Buyer’s remorse or dissatisfaction without valid reason.

  • Damage caused by customer misuse or mishandling.

3. How to Request a Refund or Return

To initiate a return or refund:

  1. Contact us via email: TrendaMAX2030@gmail.com

  2. Include your order number and relevant evidence (photos/videos).

  3. We will evaluate your request based on our store policy.

  4. If approved, we will proceed with one of the following:

    • Full Refund

    • Reshipment

    • Partial Compensation

We aim to resolve all issues fairly and promptly.

4. Additional Information

  • In most cases, you will not be required to return the product.

  • Refunds will be processed to the original payment method (e.g., PayPal).

  • TrendaMAX.com reserves the right to decline any request that does not meet our policy terms.

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